Frequently Asked Questions for Parents
We are sure you have tons of questions about our service - mostly because it it new and one of a kind. We have anticipated some of your questions and therefore taken the time to provide answers to some of the questions you may have. If there are any other questions that you cannot find answers to in the FAQ listed below, please feel free to use the Say Hello form to contact us and ask such questions and we shall endeavour to respond to your questions asap.
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Are my kids safe in the hands of actKIDvity?
At actKIDvity, we cherish the safety of the kids under our supervision. Each of our trips is supervised by an experienced crew of a driver and a custodian. Our staff comprise experienced school bus drivers who hold current school bus licenses, currently drive school busses and have successfully completed the School Bus Driver Improvement Course while our custodians have experience managing and supervising kids. All our staff members also hold valid First Aid and CPR certifications and all our vehicles are covered by adequate commercial vehicle insurance as mandated by regulatory and licensing authorities.
Can anyone access information about my family?
Outside of actKIDvity management and employees who have a valid, authorized reason to have access to address information for pick-up and drop-off locations, there is no unauthorized access to our customer information.
How long do you keep my information?
actKIDvity will only store your information for as long as you have an active actKIDvity service subscription. Once you cancel your subscription, the information stored on our servers will be deleted.
How much does actKIDvity cost?
actKIDvity offers single/one-off or tiered monthly plans ranging from $20/round trip - $30/round trip. Based on the estimated number of weekly round trips to activities required, service can be subscribed to on a daily, weekly or monthly service. Monthly services have built-in discounts and are also eligible for certain promotions. actKIDvity price plans and promotions, can be found at PRICES, or SPECIALS, or SIGN UP pages.
Is actKIDvity right for me?
For parents whose kids are seriously into their activities or need to always make their activities, the services offered by actKIDvity is a relief from an over-crowded and burdened lifestyle. With multiple kids participating in multiple activities, the challenges of driving and rushing to make each kids activities on time and all the time can wear on the parents and take a toll on everybody. The additional cost of driving and fuel costs are also a burden that can be offset by having actKIDvity do the driving using our vehicles. Plus there is also the environmental perspective, of having less cars on our roads and saving the environment's resources and reducing pollution. The experience of using actKIDvity can only be truly felt rather than imagined. And with multiple levels of service, from single/one-off 1-2 weekly round trip pick-up/drop-offs per week, to monthly packages for 3-4 and 5-7 round trip pick-up/drop-offs per week (that offer savings when compared to the single/one-off 1-2 weekly round trip pick-ups/drop-offs), we are sure that we have service offerings that will meet the needs of most parents.
Is information about my family safe and secure with actKIDvity?
Because our kids are also clients using actKIDvity services, we do our best to ensure the safe keeping of information about all our clients. Our servers are managed in-house and have physical and electronic security located in our secure office building with cameras, security guards and visitor logs. Our servers and outsourced payment gateways offer 128-bit SSL encryption for enhanced security during sign-up processing for all plans.
What activities can my child attend using actKIDvity's services?
Technically, the possibilities are endless. Kids attend several programs/activities and once or multiple times a week. To give you an idea of our service coverage, here is a short list of activities that we currently drop off kids at:
Tennis, Soccer. Hockey, Volleyball, Basketball, Track and Field, Tae Kwan Do, Curling, Speed Skating, Cheer Leading, Language Tutoring- French, Spanish, English, Math/Science Tutoring, Music Lessons, Field Trips
Team Sport Games/Competitions.
If you have a program/activity for your child whose provider isn't listed on our partner page, forward us the details of the provider and we shall get in touch with them to possibly list their business on our site.
Tennis, Soccer. Hockey, Volleyball, Basketball, Track and Field, Tae Kwan Do, Curling, Speed Skating, Cheer Leading, Language Tutoring- French, Spanish, English, Math/Science Tutoring, Music Lessons, Field Trips
Team Sport Games/Competitions.
If you have a program/activity for your child whose provider isn't listed on our partner page, forward us the details of the provider and we shall get in touch with them to possibly list their business on our site.
What are some of the benefits of actKIDvity's services?
- Kids can now be fully engaged and participate in supervised after-school programs/activities after school
- Kids can develop their skills and interest in chosen non-school activities
- Kids participation in structured, supervised, recreational sports, reduce incidences of childhood obesity and consequently diabetes
- Parents can take a break from having to run all over town in their attempts to get kids to their activities, even on weekends
- Parents can save on transportation; fuel costs and contribute to reducing the amount of vehicles on our roads and pollution in our communities
What are the benefits of upgrading to a monthly plan?
For families with kids participating or looking to participate in multiple activities more than a couple of times a week, the cost is significantly reduced on a monthly plan. You can plan ahead for the month and rest assured that your kids will never miss any of their activities - except in periods of inclement weather when the roads are too dangerous and not motor-able. pages.
What is actKIDvity?
actKIDvity is a bus charter and transportation service company that serves to provide busy and otherwise engaged parents (desirous of engaging their kids in after-school and weekend recreation, sporting, academic or artistic activities), a round trip pick-up and drop-off service to/from after-school programs/activities. Parents sign-up their kids for various programs/activities (check actKIDvity's partner page for partners http://www.actkidvity.com/partners who have already registered their businesses with us), then sign-up for an actKIDvity account, list their kids within their account, providing details of the schedules of the kids daily/weekly activities, pick-up/drop-off addresses and times etc. actKIDvity uses the provided information to create daily/weekly schedules of our vehicles, drivers and custodians for the round trip pick-up of kids from home (or pre-specified pick-up addresses), drop-off of the kids at their programs/activities, pick-up of kids from their programs/activities and final drop-off back at home (or pre-specified drop-off addresses).
What's required to use actKIDvity?
actKIDvity's services are such that parents can sign up for single/one-off round trip pick-ups/drop-offs or monthly packages. The only requirements, for scheduling purposes, are that:1). each activity provider location must have a minimum 10 kids signed-up. So before, actKIDvity begins to drop-off at/pick-up kids from a particular activity provider location, there must be at least 10 kids to be dropped-off at such location.2). Activity provider locations must be within reasonable distance of the signed-up kids’ original pick-up location. Baring in mind that most weekday after-school activities, occur around the evening rush hour traffic period, it is essential to ensure that traffic and road conditions are taken into consideration, so that kids will be able to be picked-up and dropped off in time for the start of their scheduled activities. These 2 conditions can sometimes be out of the control of the parents, as it might take a while for enough kids to be signed-up that are enrolled to participate at a specific service provider location or the fact that certain activities are only offered in specific or single service provider locations, which might be very far from the original pick-up locations, so we shall always strive to work with parents in finding workable solutions.
What’s with the name?
actKIDvity is a play on the words "KID" and "activity". Conjugation of the 2 words, forms our name which immediately brings to mind "activities for kids" or "kid’s activities".
Who are you guys anyway?
The idea behind actKIDvity emanated from the challenges and frustration of having 2 kids engaged in after-school recreation activities (in our case, Tennis, Football and Soccer). Juggling busy work schedules and kids after-school activities starting at 5pm on weekdays and also weekends, became very hectic and the idea for actKIDvity was formed. actKIDvity was started by a parent who thought they could create a service platform to assist other parents faced with the same challenges and frustrations of how to get their kids to participate and fully enjoy their after-school activities.
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Why would I want to use actKIDvity?
As parents ourselves, we understand the pressure that parents occasionally face when desiring to have their kids participate in certain after-school or weekend programs/activities, but due to competing demands of work and life, parents cannot always be there to take their kids to such activities. Or enrolling kids in activities, with the full intention of being able to take the kids to the activities and then emergencies arise and the parent(s) is/are unable to make it home in time to take the kids to such activities. actKIDvity exists to step in and pick-up the kids from home (or a pre-specified pick-up address) and drive them to the activities. On conclusion of the activities, actKIDvity returns to pick up the kids and drive them back home (or pre-specified drop-off address). This service will solve parents’ hassles of trying to make all and every of their kids’ activities, rushing through traffic to make it home on time, grab dinner and then rush back out again, or when parents are unavoidably out-of town, or fall ill, have to work late etc.